TV Licence Contact Number: 0300 555 0286

Contact TV Licensing to pay or enquire about your TV licence on 0300 555 0286.

The TV Licence is a licence or a tax that is levied on UK residents who own a TV receiver. TV Licensing is serious about their role in enforcing the TV Licence in the UK and will contact households suspected of having unlicensed TV receivers to remind them to get their TV Licence. If after the household or the UK residents in question fail to respond or are actively trying to avoid paying the licence fee, then TV Licensing will send their agents to ascertain the presence of a TV receiver. First they will ask the permission of the homeowner to enter and search the premises. If a permission is not given or they are asked to leave, a court order will be obtained and detection equipments used.

Because of the nature of their work, TV Licensing clearly needs to provide the UK public the proper channels through which they can be contacted for concerns and complaints– which they have.

If you want to contact TV Licensing you may do so by using the contact form found on their website here https://www.tvlicensing.co.uk/cs/contact-us/index.app. After you enter your question or provide details, you will first be provided some pre-written answers to similar question that may help you. If your question is still not answered, you may proceed to contacting them by clicking on the “contact us” button found below the suggested answers or by visiting here https://www.tvlicensing.co.uk/cs/contact-us/question.app.

You can also contact the DVLA by phone on these numbers:

  • 0300 790 613 and 0300 790 6144 for general enquiries.
  • 0300 555 0286 for enquiries about Payment and Savings Card.

These lines are open from 8:30am to 6:30pm during weekdays and 8:30am to 1pm on Saturdays.

If you prefer writing, you can send your post to:

TV Licensing, Darlington, DL98 1TL, United Kingdom.

With over 25 million UK residents paying the TV Licence, there’s bound to be a handful who will have a complaint regarding the practices of TV Licensing. If you’re one of these people, you can use the “Contact us” form found here https://www.tvlicensing.co.uk/cs/contact-us/index.app and put “Complaint” inside the question box along with your complaint.

You can also write to the following addresses if you want to correspond with the specific departments involved.

For general enquiries about TV Licensing services:

Customer Relations,
TV Licensing,
Darlington,
DL98 1TL,
United Kingdom.

For complaints about the Payment Card:

Payment Card Customer Relations,
TV Licensing,
Darlington,
DL98 1TL,
United Kingdom.

For complaints about the Savings Card:

TSC Customer Relations,
TV Licensing,
Darlington,
DL98 1TL,
United Kingdom.

For complaints about the content of BBC programmes:

BBC Complaints,
PO Box 1922,
Darlington,
DL3 0UR,
United Kingdom.

Or call them on this phone number: 03700 100 222.

For signal reception problems:

RTIS,
PO Box 1922,
Darlington,
DL3 0UR,
United Kingdom.

Or call them on this phone number: 0370 901 6789.

If you’re not satisfied with the action taken by TV Licensing regarding your complaints, you can write the Operations Director at this address:

Operations Direction,
TV Licensing,
Darlington,
DL98 1TL,
United Kingdom.

If you’re complaints have yet to be satisfactorily addressed, you can write the Head of Revenue Management here:

Head of Revenue Management,
BBC TV Licensing,
1st Floor, The Lighthouse,
BBC White City,
201 Wood Lane,
London,
W12 7TQ,
United Kingdom.

If your issues still have not been addressed, then you can write to the Head of Revenue Management again, stating that you wish them to review your complaint. If the Executive Board Member finds credence in your claims, then your complaint will be reviewed.